Carnegie Mellon University
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Head: Katia Sycara
Contact: Katia Sycara
Mailing address:
Carnegie Mellon University
Robotics Institute
5000 Forbes Avenue
Pittsburgh, PA 15213
Associated center(s) / consortia:
 Center for Integrated Manfacturing Decision Systems (CIMDS)
Associated lab(s) / group(s):
 Case Based Reasoning Lab
Project Homepage
We have developed a framework for intelligent computer-supported conflict resolution through negotiation/mediation. The model integrates Artificial Intelligence and decision theoretic techniques to provide enhanced conflict resolution and negotiation support in group problem solving settings. This model has been implemented in the PERSUADER, a computer program which operates in the domain of labor management disputes. The PERSUADER, acting as a mediator, facilitates the disputants' problem solving so that a mutually agreed upon settlement can be achieved. The PERSUADER embodies a general negotiation model that handles multi-agent, multi-issue, singe or repeated encounters based on an integration of Case-Base Reasoning and Multi-Attribute Utility Theory.