The Robotics Institute

Carnegie Mellon Robotics Institute

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Abstract

Creating and sustaining rapport between robots and people is critical for successful robotic services. As a first step towards this goal, we explored a personalization strategy with a snack delivery robot. We designed a social robotic snack delivery service, and, for half of the participants, personalized the service based on participants' service usage and interactions with the robot. The service ran for each participant for two months. We evaluated this strategy during a 4-month field experiment. The results show that, as compared with the social service alone, adding personalized service improved rapport, cooperation, and engagement with the robot during service encounters.

Keywords

Personalization, social robot, human-robot interaction, service design, organization, mixed-method, field trial, HRI

Notes

Sponsor: NSF

Associated Center(s) / Consortia: Vision and Autonomous Systems Center and Quality of Life Technology Center

Associated Lab(s) / Group(s): Human-Robot Interaction Group

Associated Project(s): Snackbot

Text Reference

Min Kyung Lee, Jodi Forlizzi, Sara Kiesler, Paul Rybski, John Antanitis, and Sarun Savetsila, "Personalization in HRI: A longitudinal field experiment," 7th ACM/IEEE International Conference on Human-Robot Interaction, March, 2012.

BibTeX Reference

@inproceedings{Lee_2012_7266,
   author = "Min Kyung Lee and Jodi Forlizzi and Sara Kiesler and Paul Rybski and John Antanitis and Sarun Savetsila",
   title = "Personalization in HRI: A longitudinal field experiment",
   booktitle = "7th ACM/IEEE International Conference on Human-Robot Interaction",
   month = "March",
   year = "2012",
}

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