Understanding the space for co-design in riders' interactions with a transit service

Daisy Yoo, John Zimmerman, Aaron Steinfeld, and Anthony Tomasic
Proceedings of the Conference on Human Factors in Computing Systems (CHI), April, 2010.


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Abstract
The recent advances in web 2.0 technologies and the rapid adoption of smart phones raises many opportunities for public services to improve their services by engaging their users (who are also owners of the service) in co-design: a dialog where users help design the services they use. To investigate this opportunity, we began a service design project investigating how to create repeated information exchanges between riders and a transit agency in order to create a virtual “place” from which the dialog on services could take place. Through interviews with riders, a workshop with a transit agency, and speed dating of design concepts, we have developed a design direction. Specifically, we propose a service that combines vehicle location and “fullness” ratings provided by riders with dynamic route change information from the transit agency as a foundation for a dialog around riders conveying input for continuous service improvement.

Notes
Sponsor: National Institute on Disability and Rehabilitation Research
Associated Center(s) / Consortia: Vision and Autonomous Systems Center and Quality of Life Technology Center
Associated Lab(s) / Group(s): NavLab and Human-Robot Interaction Group
Associated Project(s): RERC on Accessible Public Transportation

Text Reference
Daisy Yoo, John Zimmerman, Aaron Steinfeld, and Anthony Tomasic, "Understanding the space for co-design in riders' interactions with a transit service," Proceedings of the Conference on Human Factors in Computing Systems (CHI), April, 2010.

BibTeX Reference
@inproceedings{Steinfeld_2010_6577,
   author = "Daisy Yoo and John Zimmerman and Aaron Steinfeld and Anthony Tomasic",
   title = "Understanding the space for co-design in riders' interactions with a transit service",
   booktitle = "Proceedings of the Conference on Human Factors in Computing Systems (CHI)",
   month = "April",
   year = "2010",
}