The Robotics Institute

Carnegie Mellon Robotics Institute

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Abstract

Prior research suggests that interruptions by software components are undesirable and detrimental in many work scenarios. However, there are clear instances where interruptions can conceivably provide a net benefit. For example, interruption is appropriate when reminding a user to accomplish an important task instead of working on lower value activities. This paper examines the pros and cons of interruption and how interruption should occur in the context of an integrated intelligent assistant system. Results from a study and future directions are discussed.

Notes

Sponsor: Defense Advanced Research Projects Agency

Associated Center(s) / Consortia: Vision and Autonomous Systems Center, Quality of Life Technology Center, and Center for Integrated Manfacturing Decision Systems

Associated Lab(s) / Group(s): Intelligent Coordination and Logistics Laboratory and Human-Robot Interaction Group

Associated Project(s): Reflective Agents with Distributed Adaptive Reasoning

Text Reference

Pablo-Alejandro Quinones, Jigar Vora, Aaron Steinfeld, Asim Smailagic, Jeffery Hansen, Daniel Siewiorek, Pete Phadhana-Anake, and Abhishek Shah, "The effects of highlighting and pop-up interruptions on task performance," Proceedings of the Human Factors and Ergonomics Society 52nd Annual Meeting, September, 2008, pp. 177-181.

BibTeX Reference

@inproceedings{Steinfeld_2008_6366,
   author = "Pablo-Alejandro Quinones and Jigar Vora and Aaron Steinfeld and Asim Smailagic and Jeffery Hansen and Daniel Siewiorek and Pete Phadhana-Anake and Abhishek Shah",
   title = "The effects of highlighting and pop-up interruptions on task performance",
   booktitle = "Proceedings of the Human Factors and Ergonomics Society 52nd Annual Meeting",
   pages = "177-181",
   month = "September",
   year = "2008",
}

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