Personal Assistants for Human Organizations

Steven Okamoto, Katia Sycara, and Paul Scerri
Organizations in Multi-Agent Systems, Virginia Dignum, ed., GI-Global (http://www.igi-pub.com/) Handbook of Research, Information Science Reference, 2009


Abstract
Intelligent software personal assistants are an active research area with the potential to revolutionize the way that human organizations operate, but there has been little research quantifying how they will impact organizational performance or how organizations will or should adapt in response. In this chapter we develop a computational model of the organization to evaluate the impact different proposed assistant abilities have on the behavior and performance of the organization. By varying the organizational structures under consideration, we can identify which abilities are most beneficial, as well as explore how organizations may adapt to best leverage the new technology. The results indicate that the most beneficial abilities for hierarchical organizations are those that improve load balancing through task allocation and failure recovery, while for horizontal organizations the most beneficial abilities are those that improve communication. The results also suggest that software personal assistant technology will facilitate more horizontal organizations.

Keywords
intelligent software personal assistants, agents, human organizations, organizational performance, computational model

Notes
Sponsor: U.S. Army Research Labs
Grant ID: Hershey, Pennsylvania, U.S.A.
Associated Center(s) / Consortia: Center for Integrated Manfacturing Decision Systems
Associated Lab(s) / Group(s): Advanced Agent - Robotics Technology Lab
Associated Project(s): IBM ITA: Human-Agent Teamwork Models

Text Reference
Steven Okamoto, Katia Sycara, and Paul Scerri, "Personal Assistants for Human Organizations," Organizations in Multi-Agent Systems, Virginia Dignum, ed., GI-Global (http://www.igi-pub.com/) Handbook of Research, Information Science Reference, 2009

BibTeX Reference
@incollection{Sycara_2009_6141,
   author = "Steven Okamoto and Katia Sycara and Paul Scerri",
   editor = "Virginia Dignum",
   title = "Personal Assistants for Human Organizations",
   booktitle = "Organizations in Multi-Agent Systems",
   publisher = "GI-Global (http://www.igi-pub.com/) Handbook of Research, Information Science Reference",
   address = "Hershey, Pennsylvania, U.S.A.",
   year = "2009",
}