Playing the Numbers: Using ACD Statistics for Workforce Management

Ofer Matan and Illah Nourbakhsh
Telemarketing and Call Center Solutions, March, 1998.


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Notes

Text Reference
Ofer Matan and Illah Nourbakhsh , "Playing the Numbers: Using ACD Statistics for Workforce Management," Telemarketing and Call Center Solutions, March, 1998.

BibTeX Reference
@article{Nourbakhsh__1998_1054,
   author = "Ofer Matan and Illah {Nourbakhsh }",
   title = "Playing the Numbers: Using ACD Statistics for Workforce Management",
   journal = "Telemarketing and Call Center Solutions",
   month = "March",
   year = "1998",
}